Welcome to The Bouncing Bunny!

Policies


Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Cancellations
Cancellations will only be accepted within 24 hours of purchase.


Return and refund policies
Custom and made-to-order items are not eligible for return, refund, or exchange, or cancellation. 

Lingerie type items are not eligible for return or exchange due to the nature of the item. This includes all bras and bottoms. 

All items listed as samples are final sale.

For eligible returns, refunds will not be issued until the item is safely returned to me and has been inspected for damage. You must send the item back within 3 business days and provide a tracking number. Any items that look/smell used or worn, or are damaged, will be promptly sent back to the customer and a refund will not be issued. Customer is responsible for return shipping.
If you have any issues with your order please use the contact link here. 

Shipping
ALL CUSTOMERS double check your shipping address and make sure it is correct when purchasing. I ship to the address provided to me by you when you order. The Bouncing Bunny not responsible for late delivery due to buyer providing the wrong address. 

Items ship weekly on Mondays and Fridays. 

Most domestic orders (USA) are shipped via USPS and come with tracking. Small boxes and padded envelope style mailers are shipped USPS First Class. Medium/Large boxes are shipped USPS Priority. 

Domestic shipping usually takes 3-5 business days from the ship date but may take longer during holidays or due to weather. Please purchase ready-to-ship items 2 weeks in advance of your need by date if possible. 

International shipping available for custom and made-to-order items ONLY. Please message me. The Bouncing Bunny is not responsible for delays due to customs. Buyer is responsible for paying any customs and import fees that may apply.  

The Bouncing Bunny is not liable for any loss or damage once the item(s) has shipped. If you would like added shipping insurance please let me know.

Gift Wrapping
I do not do gift wrapping. 


All items are carefully wrapped in tissue paper and/or bubble wrap to prevent damage during shipping.

Care Instructions
Do not place any of these items in washing machines or dryers.
Keep out of reach of pets and small children. These items include small parts that can be a choking hazard.
 
For Bras:

 Hand wash the inner side of the bras only gently with cool water and soft bristled brush. Air/hang dry.
Do not scrape/scrub embellished surfaces. Do not submerge in water.
General:
None of my items are water resistant unless indicated as such.

Store in room temperature environment.
If you are wary of damaging your item by cleaning it, take it to a dry cleaner or other business skilled in cleaning costumes. 
These items are delicate so be gentle with them and treat them with love. Some items may include spare pieces for replacement in the event of damage during wear. 
The Bouncing Bunny is not responsible for damages to your items once they have been shipped. All items are examined for durability prior to shipping.

Design Copyright:
All designs featured are exclusive to The Bouncing Bunny. They are not sold elsewhere unless specified in the item description. The Bouncing Bunny does not authorize the use of any of my photos, logos, designs, or artwork for professional or promotional use except with written permission, or for promotion of The Bouncing Bunny's brand and/or products
. The Bouncing Bunny does not give permission for the recreation of it's designs to anyone. All design concepts are property of The Bouncing Bunny. 
The Bouncing Bunny's logo and all associated graphic art of the same style are designed and created by Nebby.Space and permission is not given for their use by anyone other than Nebby.Space and The Bouncing Bunny.